Bot Directory
Tryvium Desk 
Description
Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers. Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.
Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.
Visual & Conversational IVR significantly increases customer engagement and agent productivity. Ability to identify the skilled support executive with intelligent routing
The multi-channel, multilingual capability is ideal for global deployments and regional operations. The command center dashboard helps supervisors monitor metrics, manage bots, manager chats and agents. It also comes with a rich analytical engine and reports.
Features:
- Multi lingual chatbot
- Multi-channel service desk (Chat & voice)
- Visual & Conversational IVR
- Knowledge base integration
- Auto Ticketing & Auto Resolution
- Intelligent Live Agent Routing Engine (Skill based routing)
- File Sharing
- Real time monitoring and reporting
- Queue Position
- Agent Chat Invite
- Conference Invite
- Unified context window
- Context Understanding
- Conversational Intelligence with NLP Integration
- Cognitive Functions (sentiment and predictive analysis)
- Real time monitoring and reporting
- Integration with ITSM, HRMS, & CRM tool
Business Benefits:
- 24//7 Service Availability
- Increased auto resolutions
- Productivity Improvements
- Incident prioritization and routing
- Reduce mean time to respond & resolve
- Improved employee engagement & experience
- Increase self service and automated services
- Reduce cost of service delivery
- Increase ESAT, CSAT, and NPS.
- End-to-End Visibility and Insight on contributors
Details
- Slogan To deliver seamless service desk self-service experience
- Brand color
- Listing categories Misc tools and resources / Messaging bots / Scrapping bots / Trading bots / Technologies, tools, frameworks (messaging) / Vertical solutions / Horizontal (universal) / Technologies, tools and frameworks (scrapping) / Bots (scrapping) / Technologies, tools and framework / Bots (trading) / services / articles
- Platform Slack, Telegram, SMS, Skype, WhatsApp, Other
More info
Video
Contact
- E-mail [email protected]
- Website https://tryviumdesk.sensiple.com/
- Phone 7322830499
- Business name Sensiple
- Person Sukumar
- Address 555 US Highway 1 S, Ste 330, Iselin, NJ 08830
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