Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers.  Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.

Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.

Visual & Conversational IVR significantly increases customer engagement and agent productivity. Ability to identify the skilled support executive with intelligent routing

The multi-channel, multilingual capability is ideal for global deployments and regional operations. The command center dashboard helps supervisors monitor metrics, manage bots, manager chats and agents. It also comes with a rich analytical engine and reports.


  • Multi lingual chatbot
  • Multi-channel service desk (Chat & voice)
  • Visual & Conversational IVR
  • Knowledge base integration
  • Auto Ticketing & Auto Resolution
  • Intelligent Live Agent Routing Engine (Skill based routing)
  • File Sharing
  • Real time monitoring and reporting
  • Queue Position
  • Agent Chat Invite
  • Conference Invite
  • Unified context window
  • Context Understanding
  • Conversational Intelligence with NLP Integration
  • Cognitive Functions (sentiment and predictive analysis)
  • Real time monitoring and reporting
  • Integration with ITSM, HRMS, & CRM tool

Business Benefits:

  • 24//7 Service Availability
  • Increased auto resolutions
  • Productivity Improvements
  • Incident prioritization and routing
  • Reduce mean time to respond & resolve
  • Improved employee engagement & experience
  • Increase self service and automated services
  • ​Reduce cost of service delivery
  • ​Increase ESAT, CSAT, and NPS.
  • End-to-End Visibility and Insight on contributors


  • Person Sukumar
  • Address 555 US Highway 1 S, Ste 330, Iselin, NJ 08830

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