via PSFK by PSFK Retailers are extending their reach beyond the physical store, keeping customers engaged via apps, chatbots and personalized concierge service Read more at https://ift.tt/2TtXEgH
via PSFK by PSFK As consumer interest in looking after their mental health increases, brands are expanding their resource options, providing on-demand convenience in the form of virtual counseling and CBT-versed chatbots Read more at https://ift.tt/2zyDHuk
via PSFK by PSFK From finance-managing chatbots to mindfulness-promoting social media features, brands are looking to help consumers take charge of their consumption practices, cultivating consumer relationships and building trust Read more at https://ift.tt/2Mfd3i6
via PSFK by Bogar Alonso This research paper highlights innovative ways that companies are leveraging data and technology to create truly personalized experiences. In this digital age, a human touch is becoming increasingly important, and customers want to be seen…
via PSFK by Bogar Alonso This research paper explores what it means to put the “customer-first” and highlights innovative ways that companies are implementing policies and practices that put the customers’ need ahead of all else. In this digital age,…
via PSFK by Emily Wasik This PSFK research paper identifies how property and casualty insurance companies and startups are finding innovative ways to create customer-centric digital platform experiences that optimize the insurance plan search, application and approval process, as well…
via PSFK by Catherine Ollinger Chatbots will allow businesses to cut costs, conserve resources and more efficiently meet today’s consumer expectations for on-demand and personalized service Read more at https://ift.tt/2EpAfRU
via PSFK by Piers Fawkes, PSFK Digital anthropologist Amber Case explains why conversational AI still has a long way to go before it meets our expectations Read more at http://ift.tt/2FdGca1
via PSFK by Jennifer Passas High-end retailers are catching up with their own AI chat bots to engage holiday shoppers Read more at http://ift.tt/2BnJRw0
via PSFK by Zack Palm This new chatbot can field questions such as where to find parking, stores, rides and even showtimes at the movie theater Read more at http://ift.tt/2CwPesA
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